FAQ - Menagerie Style House

FAQ

Be in the know.

How do I make a reservation for a service?

The easiest way to make a reservation at Menagerie Style House is to use our online booking feature. We'd also love to hear from you if you have any booking questions. Please feel free to call us during business hours at (919)-803-7144. Can't wait to chat with you!

What service should I schedule?

If you need help deciding which service is best for you, please book a consultation with one of our hair professionals. You can also fill out our online consulation. We love to help guide our guests through choosing the best service for their #HairGoals!

What is your cancellation policy?

Out of respect for our stylists and other guests' time, we have the following cancellation policy in place:

Menagerie requires a credit accordion on file to reserve an appointment. For the benefit and respect of all our clients and professionals, booking reservations are subject to our cancellation policy. If you are going to be late or reschedule, we require a 48 hour notice. If less than 48 hour notice is given, you will be charged 50% of the total service amount. If you do not cancel your reservation, or do not show up for your scheduled reservation, you will be charged the full price of the scheduled service(s). Please be aware if you are more than 15 minutes late for a reservation, we may not be able to accommodate reserved services and the cancellation fee will be applied.

How can I leave a tip/gratuity?

Tips are sincerely appreciated. We are able to accept cash, Venmo, or you can leave charge gratuity to your card when paying for your services.

Which stylist is best for me?

We have a wide variety of stylists with varying specialties and skill sets. They are all trained to the Menagerie high standard, but depending on what service(s) you are looking for, you may be better matched with one in particular. We invite you to check out our Meet the Team page and view our stylists' individual specialties such as curly hair, fashion colors, and blondes.

Do you offer gift cards?

Absolutely! Gift cards can be purchased online or at our front desk.

Can children come with me to my reservation?

Due to safety and liability reasons, children under 10 years of age are not allowed to accompany guests to reservations. This decision also ensures our guests have a relaxed experience.

Do you offer cuts for children?

Menagerie bases the price of a haircut on the amount of time it takes. Therefore, we do not offer special pricing for children's haircuts. We do not accept reservations for children under the age of 10. Thank you for your understanding of this policy.

How do I know which service to book?

We understand that choosing the right services can be exciting but also a bit overwhelming. To help you decide, we recommend browsing through the service menu on our website. Each service is described in detail, discussing what it entails and the desired results. If you’re still unsure, you have two great options. You can schedule an in-person consultation with our expert stylists. During this consultation, they’ll assess your hair, listen to your goals, and provide custom recommendations for the services that would suit you best. Alternatively, you can fill out our online consultation form, providing us with some information about your hair and what you’re looking for. This way, we can review your details and offer tailored suggestions before you even step through our doors. Whatever you choose, our team is dedicated to ensuring you get the perfect service for your unique needs and preferences.

What is the Green Fee charge on my reciept?

The green fee charge you see on your receipt is a direct contribution to our commitment to sustainability and environmental responsibility. As a certified Green Circle salon, we participate in a program that allows us to offset our emissions, recover beauty waste, and make a positive impact on our planet. The green fee is a nominal charge that goes directly towards covering the costs associated with responsibly managing and diverting waste materials, such as hair clippings, foils, excess hair color, aerosol cans, and color tubes. These items are often hard to recycle or were previously considered unrecoverable. By choosing our services, you’re not only investing in your own beauty and well-being but also supporting a greener future. Your green fee contributes to the larger goal of reducing our carbon footprint, minimizing waste, and promoting sustainable practices within the beauty industry and beyond. We believe in transparency and want you to know that your contribution is being used to make a real difference. Thank you for being part of our commitment to a healthier planet and a more sustainable future. If you have any more questions about our green fee or our partnership with Green Circle, feel free to ask – we’re here to help!

What is included in my service?

All of our services include an in depth consultation, signature hand + scalp massage, aromatherapy hot towel, and styled blow dry.

With all highlighting services, a conditioning treatment and gloss (often called toner), is included. We believe in all-inclusive pricing so you leave feeling and looking your best, and you know what to expect when it comes to your beauty budget!