FAQ

If you need help deciding which service is best for you, please book a consultation with one of our hair professionals. You can also fill out our online consulation. We love to help guide our guests through choosing the best service for their #HairGoals!

Out of respect for our stylists and other guests’ time, we have the following cancellation policy in place:

Menagerie requires a credit accordion on file to reserve an appointment. For the benefit and respect of all our clients and professionals, booking reservations are subject to our cancellation policy. If you are going to be late or reschedule, we require a 48 hour notice. If less than 48 hour notice is given, you will be charged 50% of the total service amount. If you do not cancel your reservation, or do not show up for your scheduled reservation, you will be charged the full price of the scheduled service(s). Please be aware if you are more than 15 minutes late for a reservation, we may not be able to accommodate reserved services and the cancellation fee will be applied.

Tips are sincerely appreciated. We are able to accept cash, Venmo, or you can leave charge gratuity to your card when paying for your services.

We have a wide variety of stylists with varying specialties and skill sets. They are all trained to the Menagerie high standard, but depending on what service(s) you are looking for, you may be better matched with one in particular. We invite you to check out our Meet the Team page and view our stylists’ individual specialties such as curly hair, fashion colors, and blondes.

Absolutely! Gift cards can be purchased online or at our front desk.

Due to safety and liability reasons, children under 10 years of age are not allowed to accompany guests to reservations. This decision also ensures our guests have a relaxed experience.

Menagerie bases the price of a haircut on the amount of time it takes. Therefore, we do not offer special pricing for children’s haircuts. We do not accept reservation for children under the age of 10. Thank you for your understanding of this policy.

All of our services include an in depth consultation, signature hand + scalp massage, aromatherapy hot towel, and styled blow dry.

With all highlighting services, a conditioning treatment and gloss (often called toner), is included. We believe in all-inclusive pricing so you leave feeling and looking your best, and you know what to expect when it comes to your beauty budget!